Your WCB Online account
WCB Online is the easiest, most secure way for you to connect with WCB. Use WCB Online to:
Complete forms and reports
Communicate securely with WCB
Support plans to help workers on their return-to-work journey
All tiered service providers must use WCB Online to complete forms and invoicing.
Create your WCB Online profile
WCB sends all service providers an email containing sign-in credentials for an account administrator. The account administrator is the person in the clinic responsible for creating and managing all of the WCB Online account activities for that location. All clinics must have at least one person at the account administrator level.
Once you have received your credentials:
Go to wcb.ns.ca
Select Service Provider Login
Enter the username and password from the email
Admin and clinic member access
Account administrators can:
View the clinic’s contact details
View which clinic practitioners are active or inactive
Create, deactivate, reactivate, and edit clinic member profiles
Access invoices and payments for the clinic
View all online message exchanges between WCB and the clinic’s service providers (for monitoring purposes)
WCB can create a backup or additional account administrator contact, or change the individual designated as an account administrator for a clinic, upon request.
Active and inactive members
Active users are able to log into WCB Online by default. If a clinic practitioner leaves the clinic, or if you do not want them to have access to WCB Online, the account administrator can disable the access by unchecking the Active box.
Active users can also access the Invoice & Payment pages. It is the account administrator’s responsibility to decide who will be given invoicing and payment privileges.
Add a new member
Only the account administrator can add new members.
To add a new member:
Select Add New Member on the Admin page
Fill out all the required fields in the window that opens
Determine whether this new member will have Invoice & Payment privileges
To end a member’s profile:
Select Edit in the profile column for that member
Change the relevant fields on the member profile page that comes up
Select Save Member, or Cancel
Error message? Ensure all required fields are filled in, otherwise, you will receive an error message and the information cannot be saved.