MyAccount for Employers

What is MyAccount

MyAccount gives you 24/7 access to all your business account information as well as real-time information on related workers’ compensation claims and more.

Use MyAccount to

Send and receive documents using secure messaging
Submit an injury report
Submit other forms and reports
Check clearance status online for your business and your subcontractors
View rate information
View monthly Statements of Account and reported payroll
View claim details and manage claims more efficiently
View newly registered claims and specific information
Monitor appeals
View inspection reports, compliance orders and other Occupational Health & Safety documents

When accessing MyAccount using a mobile device, it may be necessary to rotate the screen to landscape to view and utilize all features.

Accounts and policies

As an employer, you will have one main account with WCB. Your account is identified by your business number and includes your main business contact information and all related standard industry classification (SIC) codes.

You may have one or more policies under your account, depending on how many subsets you have in your business.

Your policy includes details of the coverage for that subset, the calculated rate, remittance frequency, term limits (if applicable), legal status, and organization type.

For example: XYZ Foods operates grocery stores, gas stations, and convenience stores. XYZ Foods would have a WCB account, and each of those subsets would have a policy.

Register

To register as a new MyAccount user, you will need a temporary account registration code.

If you have opened a WCB account within the last few weeks, you will receive a welcome package and a separate letter on registering for MyAccount which contains a series of upper and lower case letters, numbers and special characters. This code should be used by the employee you wish to be the administrator for your MyAccount account. Once logged in, you will be able to provide access for additional employees.

Note that the code is only good for 30 days.

To reset or obtain a new registration code, call 1-800-870-3331. You will be asked to provide your Business Number (BN).

1 - Have your Business Number (BN) ready.

2 - Call us at 1-800-870-3331 to obtain your Account Registration code.
The code is valid for 30 days

3 - Open an internet browser on your device and visit my-account.ns.ca.
If you are seeing a blank screen at any point during the registration process, try switching your internet browser to Google Chrome.

4 - On my-account.ns.ca, click on 'click here to sign up’ on the right-hand side of the screen. Add in your Account Registration code and BN. Check the two boxes.

Then follow the instructions on the screen.
a. Identify Yourself: Complete personal information. Please use a hyphen to separate names such as Mary-Lou or John-Mark. Registration will not work if you fill in this field with two names separated by a space.
b. Create login information
c. Account Association: Verify your information
d. Check your email to create your MyAccount password

5 - You have now successfully registered for MyAccount.

Go to my-account.ns.ca or wcb.ns.ca
Select the login button for employers
Enter your username and password
Select login
If you have more than one policy, select the one you wish to access from the dropdown menu

Manage user access

MyAccount allows you to decide what level of access and functionality other individuals can have based on their role:

Account or Policy Administrator can access all information, perform all functions, access clearance letters, and create, modify, and delete other users on the account or policy.

Assessment Only can access, create, and submit assessment-related information. Can access clearance letters.

Injury Report Submission can create and submit injury reports and worker earnings forms, and view all that they have submitted within a policy.

Full Access is similar to an administrator role, but cannot create, modify, or delete other users. Can access clearance letters.

Claims Only can access, create, and submit return-to-work and claims management information.

Contractor can search and manage contractor list, as well as see clearance letters for contractors.

Injury Report Create can create injury reports, but not submit them, and view all that they have created or submitted within a policy.

Claim-related documents

All claim-related letters in a policy (such as decision or claim open letters) will be available to the following:

Profiles that CAN access claim-related letters (for all claims in a policy)

• Account or Policy Administrator
• Full Access
• Claims Only

Profiles that CANNOT access claim-related letters

• Injury Report Create
• Injury Report Submission
• Assessment Only
• Contractor

It is up to the Account or Policy Administrator to ensure the correct levels of access are granted or restricted to users.

If you are unsure as to what information your employee should have access to, we recommend you consult your company’s privacy or security officer or a member of your HR team.

Setting user access

The person with administrator access can add new users as well as set, change, or delete the access level of other others.

Add a new user:

Select Manage User Access from the top left corner
Select Create User
Enter the name and contact details for the person being added
Select the Policy the new user may access
Select the Access Level from the dropdown menu
Add additional Policies
Select Next

Please use a hyphen to separate names such as Mary-Lou or John-Mark. You will not be able to add a new user if you fill in the field with two names separated by a space.

The new user will receive an email prompting them to log in and create a new password. Please note, the password set up link will expire after 24 hours. If the new password wasn’t created within 24 hours, the new user should choose Forgot Password on the MyAccount login screen, and a new email with a password set up link will be sent.

Some large employers have been experiences errors when trying to add a new user. If you are having trouble adding a new user in MyAccount, please call us.

Change a user’s access:

Select Manage User Access from the top left corner
A list of all persons with user access will come up. Select the edit button next to the person whose access you wish to change.
A new page will come up. Select Edit Contact to modify their access level.
Select Update Access when you are finished

Grant an existing user access to a new policy:

To grant a user on your account access to another policy, select Manage User Access
Select the user on the “Manage User Access” screen and click the edit icon in the Actions column.
Click Add Policy at the bottom of the screen,
Choose the policy number and access level you would like to grant
Click Add Policy

Delete a user:

Select Manage User Access from the top left corner
A list of all persons with user access will come up. Select the user you would like to delete and click the edit button
Modify User Access opens, select the policy and click the trash can icon
For the question: Are you sure you want to delete… click OK
Then go back to Manage User Access to confirm it has been deleted