System Updates - Service Providers

At WCB Nova Scotia, we are in the early days of a new service future for workers and employers. As you may be aware, there have been some software issues as we work to adapt the system to meet our business needs. We have appreciated the patience of employers, workers and service providers as we continue to refine our operations.

Check this page often for the latest updates and known issues.

We will be in touch by email for major system announcements. And, throughout this support site and in our FAQ (coming soon), you’ll find support information.

As always, if you need to speak with someone, please contact us by phone or secure message.


Recent Updates:

Medical Aid Statements: Medical Aid Statements will now be issued weekly. The first weekly statements were run on Sept. 7 and mailed on Sept. 9.

Physical Abilities Forms: Users are now able to input "0" into the "Number of Days in the Program" field on Tier 2 and 3 Physical Abilities Forms.

Form C - Treatment/Goals: Some users found they were unable to fill in the Treatment/Goals section on Form C after saving their progress on the form. All users should now be able to complete this section on drafted forms.

We continue to work on:

Tier 3 Invoices: When adding expenses onto a new invoice, the date picker will not allow the user to choose the same day. Ex. Oct. 1, 2019 to Oct. 1, 2019. You will need to choose the next day for the system to accept the transaction. We are working on correcting this issue.

Email extension/suffix: At this time, WCB Online will only accept email addresses with the .ca or .com extension for the purpose of username registration.

Email Notifications: Notifications are still not active, while we address some technical challenges. Please continue to monitor your secure messages regularly.

Forms: Users are not receiving an error message when a required field is missing when they submit a form. Instead the form just doesn’t go through. If this happens, scroll through the document to see what information might be missing. We are working on a solution.